shipping policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Shipping Rates and Delivery Estimates
Veteran Times Int offers a flat international shipping rate of 30 AUD for all orders. This flat rate is applicable to standard shipping areas as defined by our courier services.
Processing Time
Please note that all orders are subject to a processing period for quality testing and careful packaging of the watch. The tracking ID for your order will be provided within 5 working days from the date of purchase.
Shipping Restrictions
Certain areas may be considered remote or may not be serviced by our shipping partners. If your location falls into one of these categories, we will contact you to discuss alternative shipping arrangements. If we are unable to ship to your location, a full refund will be issued.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) within 5 working days from the purchase date. The tracking number will become active within 24 hours of shipment confirmation.
Customs, Duties, and Taxes
Veteran Times Int is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Veteran Times Int is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship internationally through our trusted shipping partners. International shipping rates apply, and delivery times vary depending on the destination and customs processing.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
Additional Assistance
For any questions regarding your order or shipping options, please contact our customer service team. We are committed to assisting you with any concerns you may have.